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No Act too Small: Finding compassion in a time of need

June 23, 2010

Dear Ms. Croushore,

I am writing to you today because I feel there is an employee at your hospital that deserves special recognition. She is Theresa Bonner who works in housekeeping.

While a patient on 6 South, my husband Daniel went into cardiac arrest. Theresa had been in his room earlier to clean and we had talked with her at that time and found her to be very pleasant and cheerful.

When my husband went into cardiac arrest I ran into the hall for help. Theresa was the only person in the hall at that time, however, as he was being monitored, help came immediately. I was very frightened and upset. Theresa came to me, placed her arm around me and then ask permission to take me down the hall to a private room. When I had trouble calling my daughter, she made the call to her for me.

She continued to stay with me until the nurse came to say that my husband had been taken to MICV and Theresa then ask if she could go up with me and stay until my daughter arrived and she received permission to do so.

While waiting for my daughter to arrive, Theresa was very comforting and helped me to remain calm. She greeted my daughter and then quietly left wishing us both well.

Theresa came back the next day to see how I was doing and also to check on my husband’s condition. We talked for several minutes and I was able to thank her for what she had done for me. I told her that she was an angel sent to me at a time when I needed one and without her help, I am not sure how I would have endured such a very difficult time.

I will always be grateful to her for her kindness. Theresa could have gone about her job that morning but instead, saw a person in need and she did not hesitate to step in and help me.

For such an unselfish act, I feel she deserves special recognition and that you see that she receive it.

May I add that both my husband and I are very grateful to all the members of the staff who gave him such excellent care. We were very impressed with everyone we met. We will remember each one of them for the care he received.

Very truly yours,

Charlotte Marker 

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